GENERAL TERMS AND CONDITIONS and CUSTOMER INFORMATION of by SANOVit (hereinafter referred to as LifeChange) for business transactions with consumers

Status: August 2023

1. identity of the contracting party and choice of law

The contract is concluded with the

lifechanger concepts ApS
Markus Grimm
Gadedam 4
6200 Aabenraa

Contact us

Sales tax identification number
DK 43873954

Please direct any questions or complaints to the above address.
German law shall apply with the restriction that consumers with a habitual residence abroad may invoke the mandatory consumer protection provisions of their home country irrespective of this choice of law.

A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or independent professional activity.

2. subject matter of the contract

(1) Life Change offers nutritional coaching and the opportunity to participate in courses and webinars for a fee. All you need to participate in the courses and webinars is Internet access. Participation in the online courses takes place with the help of the Zoom tool.

(2) Life Change also offers a free health check.

(2) In the case of digital goods, LifeChange grants you a non-exclusive right, unlimited in time and place, to use the digital content provided for private purposes. The content may not be passed on to third parties or reproduced for third parties without the express permission of LifeChange

3. conclusion of the contract, contract language

(1) Contracts can only be concluded on this portal by customers who have reached the age of 18 and are resident in the EU and countries belonging to the European Economic Area (Norway, Iceland and Liechtenstein).

(2) Contracts may only be concluded in German.

(3) We expressly point out that the provision of health data is necessary for the health check and nutritional coaching. We cannot provide our services without this information.

(4) If you would like a free health check, the contract is concluded by activating the “Go to health check” button on our main page. You will then be redirected to our MetabolicCheck form. Once you have completed this form, you can send it to us by clicking on the corresponding send button. You will then receive a confirmation of receipt from us. The contract is concluded when our evaluation is sent to you.

(5) The following steps are required to conclude a contract for one of our fee-based products:

You select the product you require.

You will then be directed to the product page.

There you enter your name, e-mail address and address for your order.

You can also enter any existing voucher code.

In the next step, select your preferred payment method (PayPal, credit card or SOFORT).

You can correct your entries at any time during the ordering process. Before completing the order process, you will receive a summary of all order details and the opportunity to check your information.

After you have confirmed the conditions of withdrawal, you can send your order by activating the button “order with costs”.

(5) The presentation of the services offered on our website does not constitute a binding offer by LifeChange. You only submit a binding offer when you place an order. The contract is then concluded as follows:

  • If you have selected the payment methods PayPal or SOFORT, the contract is concluded at the time of confirmation of the payment order with the payment service provider (PayPal/SOFORT).
  • If you have chosen to pay by credit card (Mastercard, VISA), the contract is always concluded at the time the credit card is charged (on completion of the order).
  • In all other cases, you will immediately receive an order confirmation to the e-mail address you have provided, with which the contract is then concluded.

4. storage of the contract text

We save the text of the contract. You will receive a confirmation from us with all data (as well as these GTC, the revocation instructions and the sample revocation form) to the e-mail address you have provided. In this e-mail, we will also send you all the access data required to use the product or to participate in the online course. including the password for your new customer account – if you have not already done so in a previous order with the same e-mail address.

You can view your data and any orders you have already placed at any time in your password-protected customer account.

5. accepted payment methods – invoicing

(1) We offer the following payment methods:

If you already have a PayPal account, you can log in as usual with your account details and make the payment. If you are new to PayPal, you can create a user account free of charge by entering your bank or credit card details – so you don’t have to enter them every time you make a purchase. You then pay by entering your e-mail address and a password and receive a payment confirmation by e-mail. Your order will then be processed immediately. Payment via PayPal is free of charge for you.

You can find PayPal’s terms and conditions here:

Payment by credit card, Mastercard and Visa
You can also pay the fee with your Mastercard and/or VISA credit card. If you activate the corresponding field under the payment methods, you will be redirected in the next step to securely enter your credit card details to complete the payment (except for purchases with a later due date). Payment by credit card can only be made after answering the additional security question (3-D-Secure).

You can also pay the applicable fee by instant bank transfer via your bank. This requires the entry of Pin & Tan. In addition, your online banking must be activated for EU transfers.

(2) You can select a new payment method for each order.

(3) Subject to any conflicting statutory provisions of the country in which you are resident, we are entitled to invoice the services provided electronically. If we make use of this option, you will receive the invoice by e-mail. You can revoke your consent to this if there are objectively important reasons for not sending invoices by e-mail. The revocation must be declared in text form, stating the reason.

6. shipping conditions

(1) Digital goods shall be made available to the customer in electronic form either as a download or by e-mail.

(2) We hold online courses using the “Zoom” tool.

7. right of withdrawal

We inform you about the existence or non-existence of a right of withdrawal as follows:

a) No right of withdrawal when purchasing a webinar (e.g. diabetes)

If the product you have purchased is a webinar with access to the video, the audio file and the complete script, i.e. the product is not on a physical data carrier, the right of revocation pursuant to Art. 6 para. 1 lit. f GDPR does not apply. § Section 356 para. 5 BGB under the following conditions:

  • You have expressly consented to us commencing performance of the contract before expiry of the withdrawal period and
  • You have confirmed to us that you are aware that you will lose your right of withdrawal by giving your consent at the beginning of the execution of the contract.
  • We have sent you a copy of your waiver of revocation on a durable medium (e.g. the order confirmation).

If we offer the webinar without you being obliged to pay a price, the right of withdrawal shall lapse as soon as we have started to provide our service.

b) No right of withdrawal when booking a seminar with a fixed date
If you have booked a seminar with us on a fixed date, you are entitled to a fee in accordance with Art. § 312g para. 2 No. 9 BGB is not entitled to a right of revocation. Our seminars are aimed at consumers for private training.

c) Other contracts
If you have concluded a contract with us other than one of the aforementioned contracts, the following applies:

Consumers have the right of withdrawal described in more detail below. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or profession. Further information on the right of withdrawal can be found in the withdrawal policy.

8. liability for defects

(1) The statutory liability for defects shall apply. The provisions of the national law applicable to the consumer shall apply.

(2) For all defects of the purchased item occurring during the statutory warranty period of 2 years, the statutory claims shall apply at your discretion. Subject to other national statutory provisions, the warranty period shall commence upon receipt of the goods.

9. offsetting, right of retention

(1) The customer shall only be entitled to set-off if his counterclaims have been legally established by a court of law or are undisputed. This restriction does not apply to counterclaims arising from the same contractual relationship.
(2) The customer may only exercise a right of retention insofar as the claims result from the same contractual relationship.

10. liability

(1) We shall not be liable for property damage or financial loss caused by slight negligence. This shall not apply in the event of a breach of an obligation which makes the proper execution of the contract possible in the first place and on the observance of which the customer can regularly rely. In the aforementioned cases, our liability for property damage or financial loss caused by slight negligence shall be limited to the foreseeable damage typical of the contract. The same applies to the fulfillment of obligations by our vicarious agents.

(2) The aforementioned limitation of liability shall not apply in the event of injury to life, limb or health.

11. data protection

You can find our privacy policy here:

12. online dispute resolution

Online dispute resolution pursuant to Art. 14 para. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (ODR), which you can access at:

We would like to expressly inform you at this point that we are neither willing nor legally obliged to participate in a dispute resolution procedure at this consumer arbitration board.